Medical Imaging and Medical Laboratory services provided at NorthCrest Medical Center are diagnostic services performed with a provider’s order.

  • Our medical imaging department provides a full range of diagnostic services. All that is needed is an order from a provider.
  • A variety of services are provided both to inpatients and on an outpatient basis.
  • Our certified technologists are dedicated to providing the best care during your test while maintaining the lowest radiation exposure reasonably possible.
  • All CT scanners are equipped with Low Dose technology, to ensure you are exposed to the least amount of radiation during your procedure.
  • Diagnostic imaging and cardiac diagnostic imaging services are provided at NorthCrest Medical Center (Springfield)
  • Diagnostic imaging services are also provided in Pleasant View and White House
  • The laboratory performs over 150,000 screening and diagnostic tests ever year.
  • The medical lab at NorthCrest Medical Center is open 24/7.
  • It is accredited by the College of American Pathologists (CAP) and the Centers for Medical and Medicaid Services Clinical Laboratory Improvement Amendments (CLIA).
  • The lab is licensed by the State of Tennessee.
  • Our state-of-the-art medical laboratory is an integral part of our comprehensive medical care, performing tests in the areas of Hematology, Coagulation, Urinalysis, Clinical Chemistry, Microbiology, and Immunohematology.

For information on specific Medical Imaging Services and Tests, click HERE.

Radiation safety is of top priority in the Medical Imaging department at NorthCrest Medical Center.. We practice what is known as ALARA, “As Low As Reasonably Achievable”. Radiographers and Radiologists at NorthCrest Medical Center share in the responsibility to keep the occupational and nonoccupational absorbed dose equivalents as low as is possible. In our practice, this translates into keeping the doses of radiation well below the maximum allowable levels. This is achieved through the employment of proper safety procedures for our patients and ourselves.

Patient protection during a diagnostic radiologic procedure begins with clear, concise instructions. Through effective communication, the patient understands what is being done and can more fully cooperate with us. Immobilization is also necessary in some cases so the x-ray isn’t blurred, causing a repeat of the x-ray resulting in additional radiation exposure. All of our films are also “collimated”. This is a device on the x-ray tube that allows us to decrease the size of the x-ray beam to only the part we are x-raying, so that the patient does not get any additional exposure. We not only use lead aprons, but also gonad shielding to protect the reproductive organs from exposure. Gonad shielding is used as a secondary protective measure, but is not substituted for collimation. Collimation is always the first step in radiation protection.

Behind the scenes, what the patient cannot see, there is regular quality management to ensure that the patients are given a minimum dose of radiation. Two of the indicators are “exposure factor” and “repeat analysis.”

“Exposure factor” is the selection of the appropriate amount of radiation for each x-ray. This is essential to ensure minimal patient dose. The amount of radiation given must be enough to penetrate the area to be x-rayed.

“Repeat analysis” is a count of the x-rays that had to be retaken either due to mechanical or human error. This analysis shows us how many films were repeated and why. If it was human error, we use the information from this analysis for staff education and training for performance improvement. The staff and physicians at NCMC also wear monitoring devices when working in or around areas where radiation is being used. The personnel monitoring devices track the amount of radiation exposure for each individual. A report is given to the Radiation Safety Officer, who reviews the report to ensure no one has been over exposed. The reports are kept in the Medical Imaging department and each employees must sign off on their reading.

The most sensitive organs to radiation, in order of their sensitivity are:

  • Lens of the eyes
  • Gonads
  • Thyroid
  • Spleen (RBC production)
  • Nerves

The Medical Imaging department at NorthCrest Medical Center actively practices radiation safety by the use of lead aprons and gloves, repeat analysis, monitoring devices, communication, immobilization and collimation. We care about the safety of our staff and the safety of our patients.

  1. What are your hours of operation?
    • The lab is open 24 hours a day 7 days a week. Registration is required for lab work. Registration hours are from 6am to 6:30pm Monday through Friday, and 7am-3:30pm on Saturday. All other times registration for lab work can be performed in the Emergency Department.
  2. Do I need an appointment to have my blood drawn?
    • We have staff available to assist you 24 hours a day, 7 days a week. The lab does not require an appointment.
  3. Do I have to register every time I come to the lab?
    • Each time you come to the lab is a new visit. Therefore, for your safety, we want to make sure your information is correct in our system.   We will do our very best to make this process as quick as possible.
  4. Am I required to give the lab my insurance card every time?
    • Some insurance plans require you to use a particular lab for processing. NorthCrest Lab will collect the specimen then send it to the lab required by your insurance. We need to make a copy of your insurance card to send with the specimen. We do not keep your insurance on file at the NorthCrest Lab.
  5. Do I need to do anything special before I arrive for my lab work?
    • Often your provider may order lab work that requires you to be fasting. Ask your provider if you need to fast and if so how long.
  6. What can I expect during a visit to the lab?
    • Having your blood drawn and be an uncomfortable process. Our phlebotomists are highly trained and we use the smallest devices available to draw your blood. We strive to make this process as quick and painless as possible.
  7. How do I get a copy of my lab test results?
    • Lab test results are sent to your provider(s). If your insurance requires processing to occur at another lab, that lab will send the results to your provider. The NorthCrest Lab will not have access to these results.
    • If you would like to obtain a copy of lab test results processed at the NorthCrest Lab you may:
      1. Contact your provider for the lab test results;
      2. Present to our Health Information Management department, located on the first floor, to obtain a copy. For your privacy, you must bring your photo ID and sign a waiver prior to release of your personal health information.
  • What if I have questions about my bill?
    • For questions about your bill, please contact NorthCrest Billing Customer Service at (615) 433-7023. It is our goal that a representative from our billing department will respond within 24 business hours.
  • Who do I call if I have a comment or concern regarding my experience in the NorthCrest Lab?
    • Please contact the Lab Manager at (615) 384-1602 or the Patient Help Line at (615) 384-1737.

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