This page provides information for NorthCrest Medical Center patients and their families.
Advance Directive for Health Care
- What is an Advance Directive? One-page info sheet: English | Spanish
- Advance Directive Forms – This link forwards to the most recent TN.gov Advance Directive
- Frequently Asked Questions about Advance Directives
Important Phone Numbers
General Information – 615-384-2411
Complaint Hotline – 615-384-1737
Patient Information – 615-384-1517
Admitting – 615-384-1512
Outpatient Registration – 615/384-1546
NorthCrest Care Center – 615-433-7300
NorthCrest Hospice – 615-384-9425
For a full list of departmental phone numbers, click here.
NorthCrest Medical Center Joint Commission Statement
NorthCrest Medical Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations. Accreditation means that NorthCrest Medical Center has demonstrated compliance with organizational, patient care and safety standards.
NorthCrest Medical Center has set standards to continuously improve performance, provide the highest quality of patient care and to ensure our patients are treated in a safe environment.
The Joint Commission on Accreditation of Healthcare Organizations is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided in accredited organizations.
For further information concerning the Joint Commission on Accreditation of Healthcare Organizations, visit their Web site at www.jointcommission.org.
If you have a concern or complaint about patient care or safety, we encourage you to contact the department manager. When a complaint cannot be responded to promptly by the person initially contacted or to the concerned parties’ satisfaction you may choose to contact our Complaint Hotline at 615-384-1737. NorthCrest Leadership will work in partnership with the department manager to resolve the patient/visitor, problem/complaint promptly. If you do not feel like your concern can be resolved through the hospital, please contact the Joint Commission’s Office of Quality Monitoring directly to report any concerns or register complaints. You may call 1-800-994-6610 or e-mail firstname.lastname@example.org.