Patient Bill of Rights & Responsibilities

We want to encourage you, as a patient at NorthCrest Medical Center, to communicate openly with your health care team, participate in your treatment choices, and promote your own safety by being well informed and actively involved in your care. Because we want you to think of yourself as a partner in your care, we want you to know your rights as well as your responsibilities during your stay at our hospital.

Your Rights:

  • You have the right to receive considerate, respectful and compassionate care regardless of your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect or harassment.
  • You have the right to have a family member, friend or individual of your choice to be present for emotional support during the course of the stay.
  • You have the right to have your own physician notified promptly of your admission to the hospital.
  • You have the right to refuse treatment to the extent permitted by law and to receive information regarding the consequences of refusing treatment. If you leave the hospital against the advice of your physician, the hospital and physicians will not be responsible for any medical consequences that occur.
  • You have the right to be informed of your health status, including the information necessary to enable you to make treatment decisions that reflect your wishes, and to participate in the development and implementation of your plan of care.
  • You have the right to create advance directives (Living Will and/or Durable Power of Attorney for Healthcare) and have hospital staff and practitioners who provide care in the hospital comply with these directives. If you do not have an advance directive, we can provide you with information and help to complete one.
  • You have the right to privacy and confidentiality in care discussions, examinations and treatments. You may ask for a chaperone during any type of examination.
  • You have the right to effective pain management including the right to have your pain assessed and to be involved in decisions about managing your pain.
  • You have the right to be free from restraints and seclusion in any form that is not medically required.
  • You have the right to receive information in a manner tailored to the patient’s age, language and ability to understand including vision, hearing or cognitive impairment.
  • You have the right to sign language or foreign language interpreter services. We will provide interpretive services as needed.
  • You have the right to receive detailed information about your hospital and physician charges.
  • You have the right to confidentiality of your medical records as well as the right to access information contained in your medical records.
  • You have the right to request religious and other spiritual services.
  • You have the right to participate in the consideration of ethical issues that arise in your care.
  • You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
  • You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your physician, nursing unit director, or an administrative representative. If your complaint is not resolved to your satisfaction you have a right to contact: NCMC Complaint Hotline: 615-384-1737