Discrimination Policy

Discrimination Is Against the Law

NorthCrest Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. NorthCrest Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

NorthCrest Medical Center provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Stratus Video Interpreting Device

Provides free language services to people whose primary language is not English, such as:

  • Interpreter Language Line
  • Treatment consents written in other languages
  • Stratus Video Interpreting Device

If you need help with these services, contact: Adele Watts, Compliance Officer 615-384-1567

If you believe that NorthCrest Medical Center has failed to provide these ser-vices or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Adele Watts, Compliance Officer
100 NorthCrest Drive / Springfield, TN 37172
Phone: 615-384-1567 Fax: 615-433-7305 adele_watts@northcrest.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights

  • Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
  • By mail at:
    U.S. Department of Health and Human Services
    200 Independence Avenue SW
    Room 509F HHH Building
    Washington, DC 20201
  • By phone at 1-800-368-1019; 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html