Patient and Family Advisory Council

The mission of the Patient and Family Advisory Council at NorthCrest Medical Center is to strengthen communication and collaboration among patients, families, caregivers and staff through advocacy and involvement.

What is a patient and family advisor?

A patient and family advisor is someone who:

  • Wants to help improve the quality of NorthCrest Medical Center’s care for all patients and family members
  • Gives feedback to the hospital based on their own experiences as a patient or family member
  • Helps us plan changes to improve how we take care of our patients
  • Works with the hospital for either short-term or long-term commitments, depending on the project
  • Volunteers 1 to 4 hours per month

Patient and family advisors provide a voice that represents all patients and families of patients who receive care at NorthCrest Medical Center.

Why should you become a patient and family advisor?

  • When you or your family member were in the hospital, did you think there were things that we could have done better?
  • Do you have ideas about how to make sure other patients and families get the best care possible?

At NorthCrest, patient and family advisors give us feedback and ideas to help us improve the quality of care we provide. To be a patient and family advisor, you must be able to:

  • Speak up and share suggestions and potential solutions to help improve hospital care for everyone
  • Talk about your experiences as a patient or family member – but also think beyond your own personal experiences
  • Talk about both positive and negative care experiences – share your thoughts on what went well and how things could have been done differently
  • Work with people who may be different than you
  • Listen to and think about what others say, even when you disagree
  • Bring a positive attitude to discussions
  • Keep any information you may hear as an advisor private and confidential

What do patient and family advisors do?

  • Share your story: Advisors help by talking about their healthcare experiences with clinicians, staff, and other patients.
  • Participate in group discussions: Advisors tell us what it’s like to be a patient at our hospital and what we can do to improve.
  • Work on short-term projects: We sometimes ask advisors to partner with us in making improvements – for example, helping to design new signage for our hospital, making edits to a form so it’s easier to understand, and to our patient guide to make it more useful.

If you are interested in potentially joining NorthCrest’s Patient and Family Advisory Council, and you or a family member have received care at NorthCrest Medical Center in the last five years, please fill out the application and mail to Ace Timmermeier at 100 NorthCrest Drive, Springfield, TN 37172.