When minutes matter, count on NorthCrest

When you or a loved one needs medical attention, you want the best care possible. NorthCrest Medical Center’s emergency department assures quick, competent care when minutes matter. Working in a new, modern facility, professionals trained in the latest life-saving skills use top-quality equipment to provide the care that you need. We have highly qualified professionals on duty 24/7 who are prepared for any medical emergency.

NorthCrest’s emergency department features large treatment rooms designed and equipped specifically to handle cardiac emergencies and major trauma, as well as other less-serious problems. Our helipad allows medical helicopters to pick up patients needing rapid transfer to another medical facility. Ambulances are equipped with the same modern equipment as the emergency department, and paramedics can give emergency care to patients during transport.

Stroke & Heart Attack Care

When a person is experiencing a stroke or heart attack, minutes are precious. Learn how to identify a stroke or a heart attack by identifying the warning signs and symptoms. If you ever believe someone is experiencing a stroke or heart attack, call 9-1-1 to be transported an emergency care center.

NorthCrest Medical Center is recognized by The Joint Commission as a Primary Stroke Center and Chest Pain Certified. This means that our response processes to strokes and heart attack patients received at our facility are within guidelines of fostering better outcomes for the patients.

Highly Trained Staff

At NorthCrest, we ensure that each staff member receives training in advanced adult and pediatric cardiac life support. In addition, staff members get ongoing instruction in the latest life-saving skills. All emergency personnel work as a team in times of crisis, sorrow, and joy to provide the personal compassionate care that sets NorthCrest apart.

Visitor Policy

When someone you love is ill or injured, naturally you want to stay at their side. Our primary concern is your loved one. So that we can evaluate the patient thoroughly and begin necessary treatment, we require that family members and other visitors remain in the waiting room for the first few minutes. The only exception is for minor children.

After treatment begins, one or two family members or friends will be permitted whenever possible to stay at the bedside. Occasionally, a critical situation will delay or prevent you from staying at the patient’s bedside. If this is the case, the staff will update you frequently about your loved one’s condition. If your wait for information seems prolonged, please feel free to ask the registration clerk for assistance.

We realize this is frustrating, but your cooperation allows the staff to function in the most efficient manner possible, ensuring the best possible care.

Medical priority

Unlike a doctor’s office, medical emergencies are treated in the priority of severity, not on a first-come/first served basis. When you have urgent but non-critical needs, you may want to go to your physician or a convenient care/walk-in facility facility. If you are unsure where to go, or think that you need services from our facility, come in at once.

The cost of treatment in an emergency department is usually considerably more than the same care from a physician’s office or convenient care facility. For this reason, most insurance companies will not cover a visit to the emergency room unless it is declared a true emergency, as defined by the insurance policy. Become familiar with what your policy says about emergency room services before a crisis situation arises.

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