World-Class Care, Community Pride.


Patient Information

This page provides information for NorthCrest’s patients and their families.

General Information
Patient Registration
Pay Your Bill Online – Hospital Bill Only
Patient Billing Information
Patients’ Rights and Responsibilities
Discrimination Policy
Notice of Privacy Practice
Privacy Rights Complaint Form
Financial Assistance Program
Visiting Hours
Map to NorthCrest
Patient and Family Advisory Council

Check out the NorthCrest Patient and Family Guide online:

Important Phone Numbers
General Information – 615/384-2411
Complaint Hotline – 615/384-1737
Patient Information – 615/384-1517
Admitting – 615/384-1512
Outpatient Registration – 615/384-1546
NorthCrest Care Center – 615/382-7284
NorthCrest Hospice – 615/384-9425
For a full list of departmental phone numbers, click here.

NorthCrest Medical Center Joint Commission Statement

NorthCrest Medical Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations. Accreditation means that NorthCrest Medical Center has demonstrated compliance with organizational, patient care and safety standards.

NorthCrest Medical Center has set standards to continuously improve performance, provide the highest quality of patient care and to ensure our patients are treated in a safe environment.

The Joint Commission on Accreditation of Healthcare Organizations is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided in accredited organizations.

For further information concerning the Joint Commission on Accreditation of Healthcare Organizations, visit their Web site at

If you have a concern or complaint about patient care or safety, we encourage you to contact the department manager. When a complaint cannot be responded to promptly by the person initially contacted or to the concerned parties’ satisfaction you may choose to contact our Complaint Hotline at 615/384-1737. NorthCrest Leadership will work in partnership with the department manager to resolve the patient/visitor, problem/complaint promptly. If you do not feel like your concern can be resolved through the hospital, please contact the Joint Commission’s Office of Quality Monitoring directly to report any concerns or register complaints. You may call 1-800-994-6610 or e-mail