Mission, Vision, Values, and Standards of Performance

Our mission
The mission of NorthCrest Medical Center is to enhance community and patient wellness through the teamwork of skilled and compassionate employees and physicians.

Our vision
The vision of NorthCrest Medical Center is to be the best 150-bed-or-less hospital in the country.

Our values

• Integrity
  Maintaining the highest standards of behavior. Encompasses honesty, ethics, and doing the right things for the right reasons.
• Vision
  The ability and willingness to look forward to the future and to make decisions necessary to accomplish important goals.
• Innovation
  Capable of extraordinary creativity and willing to explore new approaches to improving quality of life for all persons.
• Superior service
  Committed to providing excellent service and compassionate care.
• Teamwork
  An abiding respect for others, and a sustaining commitment to work together.
• Stewardship
  Dedicated to responsible stewardship of NorthCrest Medical Center’s assets and financial resources, and to community service.

Our Standards of Performance for all NorthCrest Medical Center

• Accountability
  We take pride in what we do, feeling responsible and accountable for the outcomes of our efforts. This commitment must be reflected by the recognition that our work is a reflection of ourselves.
• Attitude
  We believe that we are here to serve our customers by meeting their needs with utmost care and courtesy. This commitment must be reflected in our behavior.
• Appearance
  We consider our customer’s expectations in how we present our facility and ourselves. This commitment must be reflected in our manner, our dress, expression, and concern.
• Caring
  We are committed to being kind and compassionate and to remembering that people come to us with special concerns, needs, and problems. This commitment must be reflected in being sincere, sensitive, and caring in our approach.
• Communication
  We are committed to understanding our customers in order to understand fully their needs. This commitment must be reflected in our verbal and non-verbal messages.
• Privacy
  We ensure our customers’ right to privacy, confidentiality, and modesty. This commitment must be reflected by maintaining a secure and trusting environment.
• Quality
  We are responsible for providing quality care to the patients we serve. We recognize that our goal is to contribute to each patient having a positive experience throughout all areas of the organization. This commitment must be reflected in our prompt response to the needs of the individuals we serve.
• Respect
  We are linked to one another by common purpose: service to our patients and our community. We are committed to treating others as we would want to be treated. We will be tolerant of differences, use good manners without foul language, be considerate of the feelings of others, be friendly, and deal peacefully with anger, insults, and disagreements. This commitment must be reflected in our professionalism as health care providers as we deal with fellow employees, volunteers, physicians, patients and family members, and visitors.
• Safety Awareness
  We all share in the responsibility of maintaining a safe environment. This commitment must be reflected by our actions and attitudes.
• Teamwork
  We must have an abiding respect for others, and a sustaining commitment to work together. This commitment must be reflected not only within our own departments, but also throughout the facility at all times.